Privacy Policy1. What privacy laws apply to us? Whenever we collect, hold, use, disclose or otherwise deal with any personal information (including credit, health or other sensitive information), we are bound by and must comply with Australia's national privacy laws. These are mainly found in the Privacy Act 1988 (Privacy Act) as amended from time to time and the National Privacy Principles (NPPs) in the Privacy Act which came into force in December 2001. 2. What is personal information? Personal information includes any information or opinion (whether true or not) about a person who can be identified from that information, which is recorded in some material form, including as part of a database. This ranges from basic personal details such as name, address, e-mail address and telephone numbers to credit, health and other sensitive information including information made as a consequence of providing products or services. One Life may hold the following information about a person: Name, address, email details, contact numbers. Warranty and service details; Information collected from marketing campaigns, product research and customer surveys; Any other information a person provides to us; and Any other personal information which One Life Luxury Recliners are required to collect for identification verification purposes. 3. What we expect One Life Massage Chairs take great care at all times to deal with all personal information in a compliant and confidential manner and expect all of our employees, contractors, business partners and service providers to comply with Australian privacy laws and treat personal information accordingly. 4. Collection of personal information One Life may collect personal information directly from the individual or via our website, email, SMS other marketing campaigns including competitions, promotions, events, sponsorships or other partnerships. Collection includes when we keep personal information that we come across by accident or have not asked for. We may also collect personal information: From our service agents or spare part providers. At any time when a person enters into a transaction with us; and When a person requests information about our products or services. We will only collect personal information that is necessary for one or more of our functions and activities. We will collect personal information about a person from them whenever practicable. Collection will only be done in a lawful and fair manner. Whenever we collect personal information, we will take all reasonable steps to inform the person whose information is being collected: That One Life Luxury Recliners are collecting their information, How to contact One Life; The particular purposes for which One Life is collecting the information; The organisations or types of organisations to whom One Life may disclose the information; The main consequences (if any) for that person if all or part of the information is not provided to us (unless this is obvious); The fact that the person can access their information; and Any law that requires One Life to collect the information. There will be times when we collect personal information about a person from someone else, for example from parts suppliers or service agents. When this happens, we will take appropriate steps to make sure that the person is aware of the matters listed above. We will not collect sensitive or health information from anyone unless they have consented or the collection is otherwise required or permitted by law. 5. Uses and Disclosures of personal information The personal information (apart from a person's consumer credit information) which we collect and hold will in general be used and disclosed for the purpose of carrying out our functions and activities, as companies in the business of selling retail products. These purposes include: Sales and aftersales activities including warranty and accessories Customer contact, care and information; Customer surveys and analysis; Marketing activities, including communication of information about One Life Luxury Recliners range of products and services; Research and development relating to One Life Massage Products and services; For any other purpose which we tell the person about when we collect their personal information or to which they have given their consent; For any related purpose which would be reasonably expected in the circumstances; or Where otherwise permitted or required by any law. 6. Security and management of personal information One Life Luxury Recliners take all reasonable steps to protect personal information we hold from misuse, loss or unauthorised access, modification or disclosure. One Life will take reasonable steps to destroy or permanently de-identify any personal information which we hold when it is no longer required for any purpose for which it was collected or for which it may be legitimately used or disclosed. 7. Complaints, access and correction One Life will take all reasonable steps to ensure that the information we collect, hold or disclose about a person is accurate, complete and up to date. If a person believes that One Life Luxury Recliners has not dealt with their personal information in a manner that complies with the Privacy Act and the NPPs, they should contact us to resolve their concerns and to discuss how we can better deal with their information. All complaints, requests for access to, or to correct, personal information or any queries concerning privacy matters should in the first instance be put in writing via e-mail or post, addressed to the following:
One Life Privacy Officer |